General Terms & ConditionsThe terms & conditions set forth are effective as of March 1, 2007
Attention: Please read these terms, conditions, and the return policy carefully before purchasing items from this website. Purchasing items from this website indicates that you accept these terms, conditions, and the return policy. If you do not accept these terms, conditions, and the return policy, DO NOT PURCHASE FROM THIS WEBSITE.
A business day does not include Saturdays, Sundays, or holidays.
Product images on our web-site are image representations to the actual product you receive, however due to various types of monitors, settings and resolutions available in the market, each image and color representation are portrayed more or less to the actual product you receive. InvitationHouse.com cannot be held liable for slight color misrepresentations of the actual product you receive. If you are not completely satisfied with the product that you received, simply return the merchandise with the return procedure below.
If there are situations beyond our control resulting in the delay of merchandise delivery, such as: natural disasters, weather condition delays, manufacturer stock shortages, driver strikes, and other unexpected errors at UPS/USPS/FEDEX as the third party, InvitationHouse cannot be held liable for such delays. InvitationHouse expedites all of our customer's orders to be shipped and delivered to your door as quickly and efficiently as possible. If the time delivery is a concern for you, please order early.
Return PolicyThis return and claim policy is effective as of May 1, 2005
All claims for shortages, damages or lost goods must be reported to InvitationHouse within five (5) days of the delivery date via the online claim form procedure below. For damages or item not as described, we may require you to send the proof of evidence as per your claimed, and will be a subject to our approval. Proof of evidence can be done via taking the photo, scanned, photocopy, resend item back, or as per directed by our customer service depending on case by case basis. Please contact our customer service for further directions and instructions to proof the evidence as per your claim.
We do not accept exchanges. (Please follow return procedure and repurchase new items separately)
No changes or cancellations are accepted for orders which have already been processed for shipping.
Return and Claim Form
In order for us to audit and process your claim promptly, please click the "Proceed" button at the bottom of this page to submit the required information.
If you issue and initiate a chargeback to your financial institution to avoid payment either by mistake or fraud, our merchant account imposes a processing fee to InvitationHouse. We will then assess a $25 processing fee for each chargeback to you with no exceptions. We will notify you both by mail and email for you to remit the $25 administration fee plus the original purchase amount. If we do not receive the payment within 30 days from the date we notify you, we will assess an additional $10 administration fee for a total of $35 plus the original purchase amount. The case will then be turned over to our collection agency.